If you receive an item that is either damaged or the wrong item ordered, we want to correct it as quickly as possible. Here is what we need you to do for this to happen.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should you receive your item with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. Please inspect your package and item immediately upon delivery. If the freight company is still there, have them mark damaged on their paperwork/documentation.
If your item is wrong or damaged, please email us @ CLAIMS within within 48 hours of receipt, so that we may file a claim and include your delivery documents, damage description with detailed photos of damaged item, including clear photos of packaging and of all labels. Please leave a telephone # where we can reach you. We will contact you as soon as possible regarding your replacement or refund. Our team will work hard to have a replacement issued and shipped as soon as possible.
If you refuse your delivery, the piece will be eventually be returned back to the origin shipping location. The condition of the piece will then be reviewed and evaluated. Please note, the claims process for refusing an undamaged shipment takes longer due to freight transit time and the inspection/evaluation process. In this case, please refer to the Refund and Return Policy.